Maintenance tickets: contractor matched by area, dispatched, duplicates caught

The scenario takes a new request from Airtable, matches a contractor by job type and area, dispatches the job by email and text via Twilio, and confirms to the tenant.

  • A contractor is assigned in seconds, not days
  • Repeat reports of the same issue don't become new tickets
  • The job is sent by email and text — it won't be missed
  • The tenant knows immediately that the request landed
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