New case or incidents in microsoftDynamicsCrm — Sending messages in Bot Help

The scenario catches new case or incidents in microsoftDynamicsCrm and sends messages in Bot Help. Runs on its own, no manual copying.

  • The team hears about every microsoftDynamicsCrm ticket in Bot Help within seconds
  • Clients don't wait to be noticed — the response starts at once
  • No manual pinging: alerts go out on their own
Microsoft Dynamics CRM
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How it works

To connect Bot Help and Microsoft Dynamics CRM, you don't need a developer: a ready-made scenario links them in minutes.

  1. Starts when: Schedule
  2. Then: Microsoft Dynamics Crm
  3. Then: Microsoft Teams

You can launch this Bot Help + Microsoft Dynamics CRM integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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