New tickets in Freshdesk — Announcements in Freshservice

The scenario catches new tickets in Freshdesk and creates announcements in Freshservice. Runs on its own, no manual copying.

  • Major incidents from Freshdesk turn into a public notice in Freshservice.
  • Clients learn about the problem before they start writing.
  • Support doesn't get flooded with identical questions.
FreshdeskFreshservice
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How it works

To create Freshservice records from Freshdesk without manual input, use a ready-made scenario.

  1. Starts when: Schedule
  2. Then: Freshdesk
  3. Then: Freshservice

You can launch this Freshdesk + Freshservice integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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