New tickets in freshdesk — Messages in Matrix

The scenario catches new tickets in freshdesk and creates messages in Matrix. Runs on its own, no manual copying.

  • The team learns about every request in freshdesk via a message in Matrix.
  • Requests don't sit unnoticed — the response is faster.
  • You don't duplicate requests into the chat by hand.
Freshdesk
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How it works

To create Freshdesk records from Matrix without manual input, use a ready-made scenario.

  1. Starts when: Schedule
  2. Then: Freshdesk
  3. Then: Google Chat

You can launch this Matrix + Freshdesk integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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