New tickets in TheHive — Problems in freshservice

The scenario catches new tickets in TheHive and creates problems in freshservice. Runs on its own, no manual copying.

  • Every ticket from TheHive gets a copy in freshservice.
  • The team sees tickets in their own system at once.
  • Clients don't wait because of manual transfer.
Freshservice
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How it works

To create Freshservice records from TheHive without manual input, use a ready-made scenario.

  1. Starts when: Salesforce
  2. Then: Freshservice

You can launch this TheHive + Freshservice integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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