The scenario takes the contact name in Klicktipp — or pulls it out of the email address when there is none — works out the correct form of address, and writes a ready greeting into the record. When it is unsure, it stays neutral.
Greet by name even when the record holds nothing but an email
The right form of address instead of a faceless Dear customer
Low confidence means a neutral greeting — no embarrassing misses
The field fills itself; no manual list cleanup needed