Social replies — straight into your work chat and your database
The scenario catches replies to your stories, assigns an available teammate by time zone, pings them in the messenger and saves the enquiry to your database. If nobody is free, the team gets an alert.
- Incoming messages show up where your team actually works
- Assignment by time zone — whoever is on shift answers
- If nobody is free, the whole team gets the signal
- Every enquiry is stored with its assignment history
Webhook
Made with Scriptera