Stuck tickets every morning — in botHelp

On schedule the scenario gathers unhandled tickets from your ticket system and posts the list to botHelp — the team sees what's stuck right away.

  • Gathers stuck tickets on its own
  • The list goes straight to the team chat
  • Posts only when there's something to show
  • Nothing slips through in the mornings
Glpi
Set it upScriptera

How it works

Automating botHelp takes no code: a ready-made scenario does the routine for you.

  1. Starts when: Schedule Trigger
  2. Then: Get session token
  3. Then: Get pending cases
  4. Check: Are there any ongoing cases?
  5. If yes: Split Out
  6. Check: Loop Over Items
  7. Then: Aggregate
  8. Then: End session
  9. Then: Create chat message

You can launch this integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

Similar scenarios