Support email replies from your own knowledge base
The scenario screens the incoming email for safety, finds the answer in your knowledge base, prepares it for the client and notifies the team in your messenger.
- Answers assembled from your knowledge base
- Suspicious emails filtered out and logged
- Client gets a reply, team gets a heads-up
- Routine tickets never reach you
GuardrailsSlack Tool
Default Data Loader
Embeddings OpenAI
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