Support emails become tickets with an ID and an owner

The scenario reads emails from Microsoft Outlook, classifies them, opens a ticket in Postgres, assigns an agent by workload and replies to the customer.

• Every email gets an ID and an owner
• The category is detected automatically — no manual sorting
• Work is spread to whoever is least loaded
• The customer gets an instant confirmation with a ticket number

GmailMicrosoft OutlookPostgresSeaTableOllama Model