Support emails into Jira tickets with an AI reply

The scenario reads support emails, opens Jira tickets, suggests a fix, and replies to the sender — notifying the team in your messenger.

  • Email becomes a ready ticket
  • AI suggests the fix
  • The client is answered automatically
  • The team is instantly in the loop
Gmail
Set it upScriptera

How it works

To get Telegram notifications in Brevo, you don't need a developer: a ready-made scenario watches events and sends messages for you.

  1. Starts when: Check for New Emails
  2. Then: Get Email Content
  3. Check: Email has been processed?
  4. If yes: Support Request Reader Agent
  5. Then: Submit JIRA request ticket
  6. Then: Setup Jira, Slack, Email
  7. Check: Check requester email
  8. Then: Send email to requester
  9. Then: Send message to IT Support team
  10. Then: IT Support Advisor Agent
  11. Then: Add resolution comment to tracking ticket
  12. If yes: Mark a message as read
  13. Then: OpenAI Chat Model
  14. Then: Structured Output Parser
  15. Then: OpenAI Chat Model1
  16. Then: Structured Output Parser1

You can launch this Telegram + Brevo integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

Similar scenarios