Support inbox triage: urgent to the team, routine answered automatically
The scenario reads every support email, works out its category and urgency, and routes it: urgent goes to the team with a ready draft, routine gets an instant reply. Every request is logged to a spreadsheet.
- Urgent requests surface immediately, not after an inbox cleanup
- A draft reply is ready — just review and send
- Routine questions get answered in seconds
- A full ticket log in your spreadsheet shows load and topics
Gmail
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