Support tickets — into dev tasks

On a new ticket the scenario creates a dev task or adds a comment to the existing one — the link holds on its own.

  • Triggers on a new ticket
  • Creates a dev task
  • Adds a comment to the existing one
  • Links the ticket and the task
ZendeskWebhook
Set it upMade with Scriptera

How it works

To create Zendesk records from TheHive 5 without manual input, use a ready-made scenario.

  1. Starts when: On new Zendesk ticket
  2. Then: Get ticket
  3. Then: Determine
  4. Check: IF
  5. If yes: Create comment to existing issue
  6. If no: Create issue
  7. Then: Update ticket

You can launch this TheHive 5 + Zendesk integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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