Support tickets — into the customer's card on their own

Every few minutes the scenario moves new and changed tickets from zendesk into customer cards in SyncroMSP.

  • Tickets are pulled into the CRM on their own
  • The customer's card is created and updated
  • Records are linked between systems
  • Nothing is moved twice
Zendesk
Set it up for yourselfScriptera

How it works

To connect SyncroMSP and Zendesk, you don't need a developer: a ready-made scenario links them in minutes.

  1. Starts when: Every 5 minutes
  2. Then: Get last execution timestamp
  3. Then: Get tickets updated after last execution
  4. Then: Get user data of Ticket requester
  5. Then: Only keep needed data
  6. Check: Add user data
  7. Check: Ticket Exists
  8. If yes: Update existing ticket
  9. Then: Set new last execution timestamp
  10. If no: Create or update contact
  11. Then: Update External Id in Zendesk for contact
  12. Then: Create new Ticket
  13. Then: Update Zendesk ticket with External Id

You can launch this SyncroMSP + Zendesk integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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