Freshdesk and Microsoft Teams automations

Ready-made scenarios where Freshdesk and Microsoft Teams work for you: pick one — a copy appears in your account and runs on its own.

107 scenarios

New messages in Microsoft Teams — Tickets in Freshdesk
New messages in microsoftTeams — Tickets in Freshdesk
New channels in Microsoft Teams — Contacts in Freshdesk
New members in Microsoft Teams — Running apis in Freshdesk
New messages in Microsoft Teams — Updating contacts in Freshdesk
New conversations in Microsoft Teams — Contacts in Freshdesk
New messages in microsoftTeams — Contacts in Freshdesk
New conversations in Microsoft Teams — Updating contacts in Freshdesk
New conversations in microsoftTeams — Running apis in Freshdesk
New messages in Microsoft Teams — Updating tickets in Freshdesk
New channels in Microsoft Teams — Tickets in Freshdesk
New messages in Microsoft Teams — Contacts in Freshdesk
New channels in Microsoft Teams — Running apis in Freshdesk
New messages in microsoftTeams — Updating contacts in Freshdesk
New members in Microsoft Teams — Deleting contacts in Freshdesk
New tickets in Freshdesk — Sending messages in Microsoft Teams
New contacts in Freshdesk — Tasks in Microsoft Teams
New tickets in freshdesk — Tasks in Microsoft Teams
New messages in Microsoft Teams — Contacts in Freshdesk
New tickets in Freshdesk — Tasks in Microsoft Teams
New contacts in Freshdesk — Messages in Microsoft Teams
Contacts from Freshdesk into Microsoft Teams audiences
New conversations in microsoftTeams — Contacts in Freshdesk
New messages in Microsoft Teams — Deleting contacts in Freshdesk
New attendees in eventbrite — Sending messages in Microsoft Teams — variant 2
New tickets in freshdesk — Running apis in Microsoft Teams
New tickets in freshdesk — Messages in Microsoft Teams
New messages in Microsoft Teams — Tickets in Freshdesk
Updated contacts in Freshdesk — Tasks in Microsoft Teams
New tasks in Microsoft Teams — Running apis in Freshdesk
New messages in Microsoft Teams — Contacts in Freshdesk
New tasks in Microsoft Teams — Contacts in Freshdesk
New tickets in freshdesk — Channels in Microsoft Teams
Updated contacts in Freshdesk — Updating tasks in Microsoft Teams
Updated tickets in Freshdesk — Sending messages in Microsoft Teams
New messages in Microsoft Teams — Updating contacts in Freshdesk
Deleted contacts in Freshdesk — Sending messages in Microsoft Teams
New tasks in Microsoft Teams — Tickets in Freshdesk
New members in Microsoft Teams — Contacts in Freshdesk
New conversations in microsoftTeams — Updating contacts in Freshdesk
New members in Microsoft Teams — Contacts in Freshdesk
Deleted contacts in Freshdesk — Updating tasks in Microsoft Teams
Updated tickets in freshdesk — Messages in Microsoft Teams
New contacts in Freshdesk — Updating tasks in Microsoft Teams
New contacts in Freshdesk — Running apis in Microsoft Teams
New contacts in Freshdesk — Updating channels in Microsoft Teams
New contacts in Freshdesk — Deleting tasks in Microsoft Teams
New contacts in Freshdesk — Sending messages in Microsoft Teams
New contacts in Freshdesk — Channels in Microsoft Teams
New messages in Microsoft Teams — Contacts in Freshdesk
Deleted contacts in Freshdesk — Running apis in Microsoft Teams
New members in Microsoft Teams — Updating contacts in Freshdesk
New Freshdesk contacts — into Microsoft Teams audiences
Updated contacts in Freshdesk — Messages in Microsoft Teams
Updated contacts in Freshdesk — Sending messages in Microsoft Teams
New tasks in Microsoft Teams — Deleting contacts in Freshdesk
New form responses in Formstack — Sending messages in Microsoft Teams
Updated tickets in Freshdesk — Updating tasks in Microsoft Teams
Deleted contacts in Freshdesk — Tasks in Microsoft Teams
Updated tickets in freshdesk — Sending messages in Microsoft Teams
Updated tickets in freshdesk — Tasks in Microsoft Teams
Updated tickets in freshdesk — Running apis in Microsoft Teams
Deleted contacts in Freshdesk — Sending messages in Microsoft Teams
Microsoft Teams members with email check via hunter into Freshdesk
New messages in Microsoft Teams — Tickets in Freshdesk — variant 3
Urgent messages from Microsoft Teams — into Telegram and Zendesk
Unassigned support tickets — as a list in Microsoft Teams
Emails from mailgun — as tickets in Freshdesk and an alert in Microsoft Teams
From Microsoft Teams through Freshdesk — the answer back to Microsoft Teams
New CRM contacts — enrichment and alert
A daily birthday reminder to your messenger
Chat messages — into support tickets
Early churn-risk detection from Freshdesk tickets
Lead scoring and routing: hot leads straight to sales
Inbound leads scored, with alerts and draft replies for the hot ones
New-lead handling: CRM entry, team alert and reminder
Stuck tickets, followed up automatically
Client onboarding from a single form: folder, contact, channel, tasks
High-value lead alerts — to chat, sheet and calendar
Scoring and routing leads from form submissions
A support ticket digest — every morning
A lead replies — the CRM card updates and a task lands on a rep
Capture and route leads from every channel
Client renewal reminders — ahead of time
Re-engage stalled leads with a ready-made email
Client onboarding from a questionnaire: project, tasks, channel, email, CRM
Score event RSVPs and route them to sales
Website leads — enrichment, scoring and routing to CRM
Re-engaging quiet clients — weekly, without manual tracking
Automatic follow-ups for prospects who went quiet
A summary of support tickets — topics and customer mood
Invoices from email into accounting, with approval
Support metrics from two systems — in one weekly report
Morning reminders of birthdays and name days
SLA monitoring that warns before a ticket breaches
Tell customers their bug is fixed — the moment the issue closes
Payment issue handling: a reply to the customer, an escalation to the team
Incoming lead sorting and routing — automatically
Auto-booking demos for high-intent leads
Lead verification, enrichment and sorting — automatically