Freshdesk and SMSC.ru automations

Ready-made scenarios where Freshdesk and SMSC.ru work for you: pick one — a copy appears in your account and runs on its own.

52 scenarios

Website leads greeted — email, CRM, team alert
Unassigned support tickets — as a list in smscRu
A daily birthday reminder to your messenger
Form leads straight into the CRM
Support tickets — as a thread in your team chat
Route each new order into your CRM, invoices, and mailing list
Lead scoring and routing: hot leads straight to sales
Enriching leads with contacts — drop a sheet, get a filled CRM
Early churn-risk detection from Zendesk tickets
Leads scored and routed to a rep — straight from the form
A prospect list with contacts — automatically
Win back abandoned Shopify carts by email and in CRM
A personalized sales proposal from a table row, ready and sent
Inbound leads scored, with alerts and draft replies for the hot ones
New-lead handling: CRM entry, team alert and reminder
Lead verification and CRM sync — straight from a JotForm form
Stuck tickets, followed up automatically
Open-house visitors into your CRM and into an email, right after the visit
Smart auto-replies to routine emails
Client onboarding from a single form: folder, contact, channel, tasks
Properties with owner contacts — daily to your CRM and email
High-value lead alerts — to chat, sheet and calendar
Scoring and routing leads from form submissions
A support ticket digest — every morning
Client renewal reminders — ahead of time
Cold outreach with personal emails and CRM logging
Capture and route leads from every channel
Ticket triage and escalation with response-time control
Re-engage stalled leads with a ready-made email
Score event RSVPs and route them to sales
Client onboarding from a questionnaire: project, tasks, channel, email, CRM
Satisfaction surveys after tickets close — automatic
Website leads — enrichment, scoring and routing to CRM
A summary of support tickets — topics and customer mood
Automatic follow-ups for prospects who went quiet
Re-engaging quiet clients — weekly, without manual tracking
Invoices from email into accounting, with approval
Support metrics from two systems — in one weekly report
Support ticket replies drawn from your own FAQ list
Morning reminders of birthdays and name days
SLA monitoring that warns before a ticket breaches
Tell customers their bug is fixed — the moment the issue closes
Incoming lead sorting and routing — automatically
Payment issue handling: a reply to the customer, an escalation to the team
Website enquiries: contact, ticket and reply with no manual entry
Auto-booking demos for high-intent leads
Lead verification, enrichment and sorting — automatically
Personal emails to new contacts — built from their own socials
Meeting recording → tasks, a client email and an updated CRM record
Feedback triage and customer replies — automatically
Every sale — logged, a ping to you and a thank-you to the buyer
AI support across every channel, grounded in your docs