Scriptera
Freshservice and SMSC.ru automations
Ready-made scenarios where Freshservice and SMSC.ru work for you: pick one — a copy appears in your account and runs on its own.
14 scenarios
- Unassigned support tickets — as a list in smscRu
- Low-stock alerts — in advance
- Early churn-risk detection from Freshservice tickets
- Stuck tickets, followed up automatically
- Import products into your store from a sheet with SEO copy
- A support ticket digest — every morning
- Blog articles from store products — a draft for each
- Low-stock monitoring for your store, with priority alerts
- A summary of support tickets — topics and customer mood
- Support metrics from two systems — in one weekly report
- Support ticket replies drawn from your own FAQ list
- SLA monitoring that warns before a ticket breaches
- Payment issue handling: a reply to the customer, an escalation to the team
- AI support across every channel, grounded in your docs
