Scriptera
OkoCrm and Zendesk automations
Ready-made scenarios where OkoCrm and Zendesk work for you: pick one — a copy appears in your account and runs on its own.
23 scenarios
- Unassigned support tickets — as a list in okoCrm
- Chat messages — into support tickets
- Support tickets — as a thread in your team chat
- Customer emails become support tickets with a spreadsheet log
- Bug reports from support — collected into one table
- Early churn-risk detection from Zendesk tickets
- CRM company and task from a form submission
- Support emails become tickets with a priority attached
- Fast-track VIP support tickets — instant task and alert
- Stuck tickets, followed up automatically
- Urgent tickets become tasks and an instant team alert
- A support ticket digest — every morning
- Hiring spikes at your accounts — straight to team chat
- A daily access check: two-factor and stale keys
- Morning briefs for your meetings — who and where from
- Enrich leads and get alerts on strong ones
- All support tickets in one live spreadsheet
- A summary of support tickets — topics and customer mood
- A knowledge base from support tickets — automatically
- Support metrics from two systems — in one weekly report
- SLA monitoring that warns before a ticket breaches
- Payment issue handling: a reply to the customer, an escalation to the team
- Response to a leaked access key — deactivate and lock down
