Scriptera
SMSC.ru and Zammad automations
Ready-made scenarios where SMSC.ru and Zammad work for you: pick one — a copy appears in your account and runs on its own.
26 scenarios
- Unassigned support tickets — as a list in smscRu
- Support tickets — as a thread in your team chat
- Onboarding event attendees — on autopilot
- All work accounts for a new hire from one form
- Early churn-risk detection from Zendesk tickets
- Fast-track VIP support tickets — instant task and alert
- Stuck tickets, followed up automatically
- Urgent tickets become tasks and an instant team alert
- A support ticket digest — every morning
- Hiring spikes at your accounts — straight to team chat
- Morning briefs for your meetings — who and where from
- A daily access check: two-factor and stale keys
- A brief on the counterpart's company before a call
- Ticket triage and escalation with response-time control
- Enrich leads and get alerts on strong ones
- A brief on the person and their company before a call
- A summary of support tickets — topics and customer mood
- All support tickets in one live spreadsheet
- Support metrics from two systems — in one weekly report
- Support ticket replies drawn from your own FAQ list
- A knowledge base from support tickets — automatically
- SLA monitoring that warns before a ticket breaches
- Payment issue handling: a reply to the customer, an escalation to the team
- Response to a leaked access key — deactivate and lock down
- AI support across every channel, grounded in your docs
- Guest-access hygiene — with sponsor warnings and an audit log
