Scriptera
Usedesk automations
Ready-made scenarios where Usedesk works for you: pick one — a copy appears in your account and runs on its own.
35 scenarios
- New subscribers pushed into your ad audience
- Pipedrive people feed your Usedesk audiences
- CRM contacts pushed into ad audiences
- Push Salesforce leads into Usedesk audiences
- New Shopify customers go straight into your Usedesk lists
- Customers from Shopify into Usedesk customer lists
- Abandoned carts from Shopify into your Usedesk audience
- Daily Usedesk forecast logged into Google Sheets
- Contacts from Amo Crm into Usedesk audiences
- A daily weather forecast in your Slack
- New Amo Crm contacts — into Usedesk audiences
- Security incident cases, managed by the scenario
- Unassigned support tickets — as a list in Telegram
- A list of open tickets for the team — every morning before standup
- Customer tickets into team tasks
- Support tickets — straight into dev tasks
- Store orders and support tickets — always in sync
- Support tickets — into dev tasks
- Chat messages — into support tickets
- Support tickets — as a thread in your team chat
- Customer emails become support tickets with a spreadsheet log
- Early churn-risk detection from Zendesk tickets
- Support emails become tickets with a priority attached
- Stuck tickets, followed up automatically
- A support ticket digest — every morning
- Ticket triage and escalation with response-time control
- Ticket comments — onto the client's CRM card automatically
- A summary of support tickets — topics and customer mood
- Support metrics from two systems — in one weekly report
- Support ticket replies drawn from your own FAQ list
- SLA monitoring that warns before a ticket breaches
- Security alert enrichment with threat context — automated
- Payment issue handling: a reply to the customer, an escalation to the team
- A requirements doc that keeps itself current
- AI support across every channel, grounded in your docs
