Tell customers their bug is fixed — the moment the issue closes

The moment a bug moves to Done, the scenario finds the customer, sends the email, comments on the issue, updates the CRM record and notifies the team. Every event is logged to a sheet.

• Customers hear about the fix within the hour, not next week
• No duplicate notifications for the same bug
• A comment on the issue shows the customer has been told
• If no contact exists, the team gets a follow-up alert instead of silence

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