Tenant complaints: triage, technician dispatch, acknowledgement and SLA tracking

The scenario takes complaints from email and a web form, classifies them, finds the technician, opens a work order, acknowledges the tenant and escalates anything overdue.

  • Email and form complaints are handled the same way
  • The technician is matched by fault category, not from memory
  • The tenant gets an acknowledgement with a reference immediately
  • Overdue requests escalate to management on their own
Webhook
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