Tenant maintenance requests from chat — tickets, deadlines and reports

A tenant reports a problem with an ordinary message; the scenario opens a ticket, sets the urgency, tracks it through to closure and reports back to the landlord.

• Every breakdown becomes a ticket with a type and a priority
• Tenant and crew get their notifications automatically
• Overdue tickets are found daily and go into a report
• Tenant ratings pile up in one table

Google Sheets