The customer's order right inside the support ticket — no manual lookup
The scenario picks up each new ticket, matches the customer's order by email, writes the details and tags into the ticket and sends a confirmation if the order is already complete.
- The agent sees the order the moment they open the ticket
- Matching is by email — no guessing from surnames
- Order-status tags are applied automatically
- A confirmation for completed orders goes out on its own
Made with Scriptera