Битрикс24 automations — Customer Support

Ready-made scenarios where Битрикс24 works for you (customer support): pick one — a copy appears in your account and runs on its own.

30 scenarios

A form request — a tracker task and a team alert
Customer tickets into team tasks
A form request into a tracker issue
Support email sorts itself and becomes tasks
An email of tasks into a ticket with subtasks
Customer testimonials filed straight into the contact record
Turn support emails into tracker tickets automatically
Form feedback turned into tasks across your trackers
Customer-feedback triage with tickets — automatically
Fast-track VIP support tickets — instant task and alert
Incoming messages routed to the right team
Tickets prioritized by importance, tasks created for you
The call's outcome, written into the customer's card
Stuck tickets, followed up automatically
Urgent tickets become tasks and an instant team alert
Smart support triage with bitrix24
Collect client reviews and summarize them to chat automatically
Ticket triage and escalation with response-time control
Catch churning customers early: record updated, task created, team alerted
Support tickets turned into tracker tasks automatically
Tell customers their bug is fixed — the moment the issue closes
A satisfaction survey after every deal, with replies sorted
Customer feedback sorted into themes, tasks and a weekly report
Support tickets turned into a prioritized engineering backlog
Website enquiries: contact, ticket and reply with no manual entry
A full new-client welcome after the form
Feedback from every channel into a prioritized queue
Tester feedback triage: tickets, knowledge base and a reply to the author
Meeting recording → tasks, a client email and an updated CRM record
Feedback triage and customer replies — automatically