Gmail and WhatsApp Business Cloud automations — Customer Support

Ready-made scenarios where Gmail and WhatsApp Business Cloud work for you (customer support): pick one — a copy appears in your account and runs on its own.

49 scenarios

A breakdown of client feedback and a ready post from each
Support emails — into tickets automatically
Support emails, summarized into your messenger
Sorting customer feedback by category with alerts
Support email triage: category, priority, a ticket and alerts for the critical ones
Support from chat and email in one place
Automatic triage of support emails
Email and form requests in one stream, prioritised and auto-answered
Support email replies from your knowledge base
Tickets prioritized by importance, tasks created for you
All customer inquiries in one place — from email and web forms
Tickets from email and forms — into one stream
Feedback requests sent the moment a ticket is closed
Support inbox triage: urgent to the team, routine answered automatically
Feedback triage: angry to chat, questions answered, ideas filed
Data-privacy complaint handling: register, reply, notify
Email replies with the client's history in mind — with your approval
Collect client reviews and summarize them to chat automatically
An FAQ base that grows itself from your support emails
Form feedback sorts itself: tasks, table, alerts
Support triage by urgency, done automatically
Sales call breakdown: transcript, lead status, task
Smart triage and replies for form inquiries
A chat support bot with email notifications
A summary of support tickets — topics and customer mood
Client answers in messenger and email from one base
Tenant complaints: triage, technician dispatch, acknowledgement and SLA tracking
Support metrics from two systems — in one weekly report
Support emails into Jira tickets with an AI reply
Support auto-replies from a knowledge base, with hard cases handed to a human
Tell customers their bug is fixed — the moment the issue closes
Tickets: automatic triage by category and deadline reminders
Payment issue handling: a reply to the customer, an escalation to the team
A full new-client welcome after the form
Support tickets turned into a prioritized engineering backlog
Feedback from every channel into a prioritized queue
Questions about your documents — from any channel
Support replies drafted automatically, tuned to the customer's region
Knowledge-base support auto-replies with escalation
Tester feedback triage: tickets, knowledge base and a reply to the author
Meeting recording → tasks, a client email and an updated CRM record
AI support in your messenger, built on your own materials
Support email replies from your own knowledge base
Feedback triage and customer replies — automatically
Handing the conversation from bot to human — when the client asks
Messenger support: answers from your knowledge base, calls a human in time
One support assistant for chat and email, with human handoff
AI support across every channel, grounded in your docs
An HR assistant for employees in a messenger