Scriptera
Jira Software automations — Customer Support
Ready-made scenarios where Jira Software works for you (customer support): pick one — a copy appears in your account and runs on its own.
39 scenarios
- A form request — a tracker task and a team alert
- Support tickets — straight into dev tasks
- Customer tickets into team tasks
- Support tickets — into dev tasks
- Support email sorts itself and becomes tasks
- A form request into a tracker issue
- The right customer on tickets from forwarded emails — automatically
- An email of tasks into a ticket with subtasks
- New bugs — straight to the right team
- Turn support emails into tracker tickets automatically
- A FAQ built from your chat's questions — automatically
- A knowledge base from Jira issues — searchable by meaning
- Form feedback turned into tasks across your trackers
- Incoming messages routed to the right team
- Customer-feedback triage with tickets — automatically
- Triaged support: replies and bug tickets
- Fast-track VIP support tickets — instant task and alert
- Tickets prioritized by importance, tasks created for you
- Stuck tickets, followed up automatically
- Urgent tickets become tasks and an instant team alert
- Tickets answered from your own knowledge base — as a comment, immediately
- Smart support triage with Jira Software
- Ticket triage and escalation with response-time control
- A chat bot that answers from your own knowledge base
- Triage of incoming tickets — type, severity and priority automatically
- Catch churning customers early: record updated, task created, team alerted
- Support tickets turned into tracker tasks automatically
- Support emails into Jira tickets with an AI reply
- Tell customers their bug is fixed — the moment the issue closes
- Ticket triage with a suggested resolution
- A movie recommender: describe it in words, get three picks
- Customer feedback sorted into themes, tasks and a weekly report
- Support tickets turned into a prioritized engineering backlog
- A full new-client welcome after the form
- Feedback from every channel into a prioritized queue
- Tester feedback triage: tickets, knowledge base and a reply to the author
- Handling stalled tickets: answers, reminds and closes on its own
- Auto-assigning stale tickets by workload
- A website-chat bot from your knowledge base, watched by the team
