Scriptera
Microsoft Outlook and TheHive 5 automations — Customer Support
Ready-made scenarios where Microsoft Outlook and TheHive 5 work for you (customer support): pick one — a copy appears in your account and runs on its own.
47 scenarios
- New tickets in TheHive 5 — Contacts in Microsoft Outlook
- Starting soon: events in microsoftOutlook — Tickets in TheHive 5
- New tickets in TheHive 5 — Deleting emails in Microsoft Outlook
- Updated events in Microsoft Outlook — Updating tickets in TheHive 5
- New tickets in TheHive 5 — Files in Microsoft Outlook
- New tickets in TheHive 5 — Calendars in Microsoft Outlook
- Updated tickets in TheHive 5 — Updating contacts in Microsoft Outlook
- Updated tickets in TheHive 5 — Folders in Microsoft Outlook
- New tickets in TheHive 5 — Emails in Microsoft Outlook
- Updated tickets in TheHive 5 — Contacts in Microsoft Outlook
- New tickets in TheHive 5 — Folders in Microsoft Outlook
- New tickets in TheHive 5 — Events in Microsoft Outlook
- New emails in Microsoft Outlook — Updating tickets in TheHive 5
- New tickets in TheHive 5 — Drafts in Microsoft Outlook
- New emails in Microsoft Outlook — Tickets in TheHive 5
- Deleted contacts in Microsoft Outlook — Updating tickets in TheHive 5
- New tickets in TheHive 5 — Sending emails in Microsoft Outlook
- New tickets in TheHive 5 — Events in Microsoft Outlook — variant 2
- New folders in Microsoft Outlook — Updating tickets in TheHive 5
- New calendars in Microsoft Outlook — Tickets in TheHive 5
- New folders in Microsoft Outlook — Tickets in TheHive 5
- Updated contacts in TheHive 5 — Tickets in TheHive 5
- New emails in Microsoft Outlook — Tickets in TheHive 5
- Urgent messages from Telegram — into Telegram and TheHive 5
- A form request into a tracker issue
- Support email sorts itself and becomes tasks
- Customer emails become support tickets with a spreadsheet log
- Turn support emails into tracker tickets automatically
- Support emails become tracker issues automatically
- Triaged support: replies and bug tickets
- Support emails become tickets with a priority attached
- Tickets prioritized by importance, tasks created for you
- Stuck tickets, followed up automatically
- Smart support triage with TheHive 5
- Build a support knowledge base from your email archive
- Support ticket replies drawn from your own FAQ list
- Support metrics from two systems — in one weekly report
- Support emails into Jira tickets with an AI reply
- Customer feedback sorted into themes, tasks and a weekly report
- Payment issue handling: a reply to the customer, an escalation to the team
- Voice of the customer from every channel: collected, clustered, acted on
- A full new-client welcome after the form
- Support tickets turned into a prioritized engineering backlog
- Feedback from every channel into a prioritized queue
- Email replies — from your own knowledge base
- Tester feedback triage: tickets, knowledge base and a reply to the author
- AI support across every channel, grounded in your docs
