Scriptera
ServiceNow automations — Customer Support
Ready-made scenarios where ServiceNow works for you (customer support): pick one — a copy appears in your account and runs on its own.
110 scenarios
- Form feedback sorted into sheets — positive and negative
- Product feedback — into a base, the important ones into tasks
- A chat assistant that answers from your Q&A base
- Website enquiry intake — a ticket log and an instant reply
- Team alerts for new support tickets
- Chat messages — into support tickets
- A tagged Q&A database built through a form
- Customer emails become support tickets with a spreadsheet log
- Business review replies with a ready draft
- Bug reports from support — collected into one table
- Replies to customer emails — instant and none missed
- Sorting customer feedback by category with alerts
- Take requests by voice and text in a messenger
- Early churn-risk detection from Zendesk tickets
- Auto-replies to customer emails with case history
- Support from chat and email in one place
- Knowledge-base freshness monitoring — overdue articles come to you
- Form feedback turned into tasks across your trackers
- A draft support reply — from your own knowledge base
- Support email triage: category, priority, a ticket and alerts for the critical ones
- Short clips from a customer testimonial — dropped straight into your folder
- Instant property answers in the messenger — with hot buyers passed to an agent
- Support & lead-capture chat assistant
- Call transcripts — straight into your spreadsheet and base
- Support emails become tickets with a priority attached
- Help-center articles from support chats — automatically
- Email and form requests in one stream, prioritised and auto-answered
- Collecting positive customer reviews
- A site chat that gathers leads — AI answers and contacts into a sheet
- A мессенджер support bot from your documents
- Routing incoming requests to the right department
- Win-back emails to lapsed customers — personal, on-brand, every day
- Tickets prioritized by importance, tasks created for you
- Collect testimonials, analyse them and thank the customer
- All customer inquiries in one place — from email and web forms
- Collect customer ratings with a star-rating form
- Inbound call triage: substance, urgency and a row in your sheet
- Chat order-taking with you approving each payment
- A messenger assistant for text and voice — with memory
- Call analysis: an unhappy client pings the manager immediately
- Round-the-clock answers to hotel guests, in their own language
- Stuck tickets, followed up automatically
- A personal reply to every webinar attendee, automatically
- A wall of love: positive reactions logged and shared with the team
- A hotel receptionist in your messenger
- Data-privacy complaint handling: register, reply, notify
- Instant call breakdown: objections, risks and the next step
- Support inbox triage: urgent to the team, routine answered automatically
- Requests from messenger and email in one stream — with priority
- A bot that answers everyone in their own language
- A bot that hears you out and answers all at once
- Take orders in chat, logged straight to a table
- Product insights from customer calls — into your base
- A bot that answers clients from your documents
- Collect client reviews and summarize them to chat automatically
- A call recording becomes a CRM note and a follow-up task
- AI dish recommendations for every order in the messenger
- A chat bot that answers from your own knowledge base
- Form feedback sorts itself: tasks, table, alerts
- Support triage by urgency, done automatically
- A weekly breakdown of your team's calls — details in a sheet, summary in chat
- An FAQ base that grows itself from your support emails
- Sales call analysis that updates the CRM for you
- In-stock replies to DMs — on their own
- Sales call breakdown: transcript, lead status, task
- Automatic support-ticket quality scoring
- AI replies to comments and messages on social media
- All support tickets in one live spreadsheet
- Customer feedback from every channel, turned into themes and tasks
- Messenger support with built-in lead management
- Draft replies to website inquiries — ready on their own
- Marketing insights from sales calls — in your knowledge base
- Ask questions about your PDFs right in your messenger
- Support metrics from two systems — in one weekly report
- A knowledge base from support tickets — automatically
- Sorting requests: an answer from the base or a ServiceNow ticket
- A мессенджер assistant that answers and books clients
- AI breakdowns of your sales calls — on autopilot
- Sales call reviews with coaching for your reps
- Taking food orders in your messenger — into a table and calendar
- Support auto-replies from a knowledge base, with hard cases handed to a human
- SLA monitoring that warns before a ticket breaches
- Tell customers their bug is fixed — the moment the issue closes
- A satisfaction survey after every deal, with replies sorted
- A movie recommender: describe it in words, get three picks
- Voice of the customer from every channel: collected, clustered, acted on
- Customer feedback sorted into themes, tasks and a weekly report
- Tickets: automatic triage by category and deadline reminders
- A full new-client welcome after the form
- Social messages get sorted, and you approve each reply with a tap
- IT tickets from chat, filed by AI
- AI replies to WhatsApp messages, with memory
- An AI sales agent in your messenger, on your catalog
- Messenger support that also books the meeting, right in the chat
- A support bot that books clients and opens tickets
- Tester feedback triage: tickets, knowledge base and a reply to the author
- A smart chat bot: understands text, voice and photos
- A waiter in your messenger: menu, orders, answers
- Notes from client calls — in your knowledge base
- Support email replies from your own knowledge base
