Scriptera
TheHive 5 automations — Customer Support
Ready-made scenarios where TheHive 5 works for you (customer support): pick one — a copy appears in your account and runs on its own.
47 scenarios
- Support tickets — straight into dev tasks
- A form request — a tracker task and a team alert
- Support tickets — into dev tasks
- Customer tickets into team tasks
- Chat messages — into support tickets
- A site chatbot that answers from your knowledge base
- Support tickets — as a thread in your team chat
- A form request into a tracker issue
- Support email sorts itself and becomes tasks
- Customer emails become support tickets with a spreadsheet log
- An email of tasks into a ticket with subtasks
- The right customer on tickets from forwarded emails — automatically
- Turn support emails into tracker tickets automatically
- New bugs — straight to the right team
- Support emails become tracker issues automatically
- Form feedback turned into tasks across your trackers
- Support emails become tickets with a priority attached
- Fast-track VIP support tickets — instant task and alert
- Incoming messages routed to the right team
- Triaged support: replies and bug tickets
- Tickets prioritized by importance, tasks created for you
- Stuck tickets, followed up automatically
- Customer escalations found automatically and routed to the team
- Urgent tickets become tasks and an instant team alert
- Smart support triage with TheHive 5
- A hotel receptionist in your messenger
- Build a support knowledge base from your email archive
- Ticket triage and escalation with response-time control
- Reviews from the map — every place matching your query, in one sheet
- Triage of incoming tickets — type, severity and priority automatically
- Support tickets turned into tracker tasks automatically
- Catch churning customers early: record updated, task created, team alerted
- Support metrics from two systems — in one weekly report
- Support ticket replies drawn from your own FAQ list
- Support emails into Jira tickets with an AI reply
- Tell customers their bug is fixed — the moment the issue closes
- Payment issue handling: a reply to the customer, an escalation to the team
- Customer feedback sorted into themes, tasks and a weekly report
- Voice of the customer from every channel: collected, clustered, acted on
- A full new-client welcome after the form
- Support tickets turned into a prioritized engineering backlog
- Feedback from every channel into a prioritized queue
- Support ticket triage — simple ones close, hard ones go to an engineer
- Tester feedback triage: tickets, knowledge base and a reply to the author
- A support desk in your messenger — with tickets and statuses
- A site chat assistant that answers from your articles
- AI support across every channel, grounded in your docs
