Scriptera
AWS SES automations — Ticket Triage & Routing
Ready-made scenarios where AWS SES works for you (ticket triage & routing): pick one — a copy appears in your account and runs on its own.
14 scenarios
- Support email sorts itself and becomes tasks
- Routing incoming requests to the right department
- Tickets prioritized by importance, tasks created for you
- Support tickets sorted by topic — counted and summarized to email
- Feedback triage: angry to chat, questions answered, ideas filed
- Form feedback sorts itself: tasks, table, alerts
- Smart triage and replies for form inquiries
- Customer feedback from every channel, turned into themes and tasks
- Draft replies to website inquiries — ready on their own
- Tickets: automatic triage by category and deadline reminders
- Voice of the customer from every channel: collected, clustered, acted on
- Inbox triage and draft replies to common questions
- Tester feedback triage: tickets, knowledge base and a reply to the author
- Messenger support: answers from your knowledge base, calls a human in time
