GitLab and WhatsApp Business Cloud automations — Ticket Triage & Routing

Ready-made scenarios where GitLab and WhatsApp Business Cloud work for you (ticket triage & routing): pick one — a copy appears in your account and runs on its own.

7 scenarios

New bugs — straight to the right team
Incoming messages routed to the right team
Fast-track VIP support tickets — instant task and alert
Tickets prioritized by importance, tasks created for you
Customer escalations found automatically and routed to the team
Feedback from every channel into a prioritized queue
Tester feedback triage: tickets, knowledge base and a reply to the author