Customer escalations found automatically and routed to the team

The scenario reads incoming support messages, judges severity and escalation signals, alerts the team in Telegram and opens a ticket in Linear. Routine questions are left alone.

• An angry customer is spotted the same minute, not two days later
• Sorted by severity: the team is pinged only when it matters
• The ticket is created automatically — nothing slips through
• Works with support messages coming from any channel

SlackCarrotQuestCompassDevinoDiscordExpressGoogle ChatJivoMattermostMicrosoft TeamsPachcaSMSC.ruTelegramTwakeВКонтактеVkTeamsWhatsApp Business CloudZulipLinearTheHive 5Webhook