Email and form requests in one stream, prioritised and auto-answered

The scenario collects requests from your inbox and your website form, normalises them, assigns a category and priority, alerts the team, logs a row and sends the customer an auto-reply.

• Two channels, one request stream
• Priority and category are set from the message itself
• The team is notified immediately
• The customer gets an auto-reply; the ticket gets a log row

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