Ticket triage and escalation with response-time control

Every ten minutes the scenario picks up new tickets, scores their severity from customer data, creates a task and makes sure urgent ones get answered in time.

  • Severity is scored from customer data, not guessed
  • The task is created instantly, no manual copying
  • The team hears about urgent items in chat, not in a queue
  • No reply in time means an automatic escalation
Set this upMade with Scriptera