Auto-tagging of support tickets

Once a day the scenario pulls fresh tickets from HubSpot, uses AI to determine their topic, and writes accurate tags back into HubSpot.

  • Tickets are tagged automatically, no manual work
  • AI determines each ticket's topic
  • The queue is easy to filter and route
  • Runs on a schedule for the brands you choose
Set it up for yourselfScriptera

How it works

To connect HubSpot and , you don't need a developer: a ready-made scenario links them in minutes.

  1. Starts when: Schedule Trigger
  2. Then: Set Zendesk brands
  3. Then: Get tickets
  4. Then: Prepare tickets for the agent
  5. Then: AI Agent - Tag tickets
  6. Then: Update a ticket in Zendesk
  7. Then: OpenAI Chat Model

You can launch this integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

Similar scenarios