Automatic triage of support emails

The scenario reads incoming emails, gauges the tone, answers the simple ones and escalates the urgent ones into a ticket and a team alert.

  • AI reads and sizes up every email
  • Simple ones get an automatic reply
  • Urgent ones get a card and an alert
  • Everything is logged in the table
Set it up for yourselfScriptera

How it works

To get Gmail notifications in mangoOffice, you don't need a developer: a ready-made scenario watches events and sends messages for you.

  1. Starts when: Gmail Trigger
  2. Then: AI Agent for Triage, Sentiment & Drafting
  3. Then: Parse AI Output
  4. Check: Check for Critical Issues
  5. If yes: High-Priority Alert
  6. Then: Create Support Ticket
  7. Then: Log Data
  8. If no: Automate Response
  9. If yes: Send a message

You can launch this Gmail + mangoOffice integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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