Scriptera
Gmail + Google Sheets scenarios — Customer Support
Ready-made scenarios where Gmail and Google Sheets work together: pick one — a copy appears in your account and runs on its own.
30 scenarios
- Sorting customer feedback by category with alerts
- Support from chat and email in one place
- Automatic triage of support emails
- Email and form requests in one stream, prioritised and auto-answered
- All customer inquiries in one place — from email and web forms
- Tickets prioritized by importance, tasks created for you
- Feedback triage: angry to chat, questions answered, ideas filed
- Support inbox triage: urgent to the team, routine answered automatically
- Feedback requests sent the moment a ticket is closed
- Data-privacy complaint handling: register, reply, notify
- Collect client reviews and summarize them to chat automatically
- An FAQ base that grows itself from your support emails
- Support triage by urgency, done automatically
- Smart triage and replies for form inquiries
- Client answers in messenger and email from one base
- Support metrics from two systems — in one weekly report
- Tell customers their bug is fixed — the moment the issue closes
- Support auto-replies from a knowledge base, with hard cases handed to a human
- Payment issue handling: a reply to the customer, an escalation to the team
- A full new-client welcome after the form
- Feedback from every channel into a prioritized queue
- Knowledge-base support auto-replies with escalation
- Tester feedback triage: tickets, knowledge base and a reply to the author
- Meeting recording → tasks, a client email and an updated CRM record
- AI support in your messenger, built on your own materials
- Feedback triage and customer replies — automatically
- Messenger support: answers from your knowledge base, calls a human in time
- One support assistant for chat and email, with human handoff
- AI support across every channel, grounded in your docs
- An HR assistant for employees in a messenger
Any scenario from this collection can be launched in Scriptera: describe the task in plain words — it is built, launched and monitored for you.