Scriptera
OkoCrm automations — Customer Support
Ready-made scenarios where OkoCrm works for you (customer support): pick one — a copy appears in your account and runs on its own.
138 scenarios
- Unassigned support tickets — as a list in okoCrm
- Form feedback sorted into sheets — positive and negative
- Negative feedback — straight to your team chat
- Product feedback — into a base, the important ones into tasks
- Support emails, summarized into your messenger
- A breakdown of client feedback and a ready post from each
- Support emails — into tickets automatically
- Website enquiry intake — a ticket log and an instant reply
- A form request — a tracker task and a team alert
- Chat messages — into support tickets
- A bot in okoCrm that answers messages itself
- Team alerts for new support tickets
- Support tickets — as a thread in your team chat
- A tagged Q&A database built through a form
- Customer emails become support tickets with a spreadsheet log
- An assistant in your team chat that answers on its own
- Bad reviews go straight to your team chat and into a case
- Business review replies with a ready draft
- An AI helper on a command in your work chat
- Bug reports from support — collected into one table
- Sorting customer feedback by category with alerts
- An AI bot in okoCrm with conversation memory
- Take requests by voice and text in a messenger
- Product review triage — with a task and an alert on negatives
- Auto-replies to customer emails with case history
- Early churn-risk detection from Zendesk tickets
- New bugs — straight to the right team
- Support from chat and email in one place
- A draft support reply — from your own knowledge base
- Form feedback turned into tasks across your trackers
- Support email triage: category, priority, a ticket and alerts for the critical ones
- Knowledge-base freshness monitoring — overdue articles come to you
- Review replies with approval for the tricky ones — automatically
- Email and form requests in one stream, prioritised and auto-answered
- Customer-feedback triage with tickets — automatically
- Support emails become tickets with a priority attached
- Fast-track VIP support tickets — instant task and alert
- An AI assistant in your team chat — searches and answers on the spot
- A мессенджер support bot from your documents
- Incoming messages routed to the right team
- A site chat that gathers leads — AI answers and contacts into a sheet
- Support email replies from your knowledge base
- Instant property answers in the messenger — with hot buyers passed to an agent
- Collecting positive customer reviews
- Automatic triage of support emails
- Routing incoming requests to the right department
- Call transcripts — straight into your spreadsheet and base
- Collect customer ratings with a star-rating form
- Social replies — straight into your work chat and your database
- Collect testimonials, analyse them and thank the customer
- Tickets prioritized by importance, tasks created for you
- Tickets from email and forms — into one stream
- All customer inquiries in one place — from email and web forms
- Round-the-clock answers to hotel guests, in their own language
- Answers from your knowledge base, right in your messenger
- A messenger assistant for text and voice — with memory
- Stuck tickets, followed up automatically
- Calls, bookings, and leads for a travel business in one scenario
- Call analysis: an unhappy client pings the manager immediately
- Near-deadline ticket reminders in Teams
- Inbound call triage: substance, urgency and a row in your sheet
- A wall of love: positive reactions logged and shared with the team
- A personal reply to every webinar attendee, automatically
- Urgent tickets become tasks and an instant team alert
- Customer escalations found automatically and routed to the team
- A support ticket digest — every morning
- Feedback requests sent the moment a ticket is closed
- Feedback triage: angry to chat, questions answered, ideas filed
- Instant call breakdown: objections, risks and the next step
- Email replies with the client's history in mind — with your approval
- Requests from messenger and email in one stream — with priority
- Support inbox triage: urgent to the team, routine answered automatically
- Data-privacy complaint handling: register, reply, notify
- Rating monitoring for your venues, with the reason attached
- Take orders in chat, logged straight to a table
- Product insights from customer calls — into your base
- Tracking customer sentiment across support tickets
- Ticket triage and escalation with response-time control
- Collect client reviews and summarize them to chat automatically
- Sales call analysis that updates the CRM for you
- AI dish recommendations for every order in the messenger
- Form feedback sorts itself: tasks, table, alerts
- Support triage by urgency, done automatically
- Customer feedback routed by team and mood into your work chat
- An FAQ base that grows itself from your support emails
- A call recording becomes a CRM note and a follow-up task
- A weekly breakdown of your team's calls — details in a sheet, summary in chat
- Sales call breakdown: transcript, lead status, task
- Smart triage and replies for form inquiries
- In-stock replies to DMs — on their own
- Automatic support-ticket quality scoring
- Tenant complaints: triage, technician dispatch, acknowledgement and SLA tracking
- A summary of support tickets — topics and customer mood
- All support tickets in one live spreadsheet
- Catch churning customers early: record updated, task created, team alerted
- A knowledge base from support tickets — automatically
- Support metrics from two systems — in one weekly report
- Marketing insights from sales calls — in your knowledge base
- Draft replies to website inquiries — ready on their own
- Support emails into Jira tickets with an AI reply
