Scriptera
Google Sheets automations — Ticket Triage & Routing
Ready-made scenarios where Google Sheets works for you (ticket triage & routing): pick one — a copy appears in your account and runs on its own.
13 scenarios
- Automatic triage of support emails
- Email and form requests in one stream, prioritised and auto-answered
- Routing incoming requests to the right department
- Tickets prioritized by importance, tasks created for you
- Support tickets sorted by topic — counted and summarized to email
- Feedback triage: angry to chat, questions answered, ideas filed
- Support triage by urgency, done automatically
- Smart triage and replies for form inquiries
- Draft replies to website inquiries — ready on their own
- Feedback from every channel into a prioritized queue
- Inbox triage and draft replies to common questions
- Tester feedback triage: tickets, knowledge base and a reply to the author
- Messenger support: answers from your knowledge base, calls a human in time
