Customer escalations found automatically and routed to the team

The scenario reads incoming support messages, judges severity and escalation signals, alerts the team in exolve and opens a ticket in GitHub. Routine questions are left alone.

  • An angry customer is spotted the same minute, not two days later
  • Sorted by severity: the team is pinged only when it matters
  • The ticket is created automatically — nothing slips through
  • Works with support messages coming from any channel
Webhook
Set this upScriptera

How it works

To get exolve notifications in GitHub, you don't need a developer: a ready-made scenario watches events and sends messages for you.

  1. Starts when: Receive Message
  2. Then: Normalize Inbound Message
  3. Then: Classify Escalation
  4. Then: Build Actions
  5. Check: If Escalation
  6. If yes: Post to Slack
  7. If yes: If Create Ticket
  8. If yes: Create Linear Ticket
  9. If yes: If Notify Manager
  10. If yes: Notify Manager
  11. Starts when: Acknowledge Receipt
  12. Then: Anthropic Chat Model
  13. Then: Structured Output Parser

You can launch this exolve + GitHub integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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