Customer feedback from every channel, turned into themes and tasks

The scenario collects feedback from email, CRM, tickets and chats, extracts signals, clusters them into themes and triggers the right action for each — a ticket, an email or a knowledge base page.

  • One picture instead of five scattered sources
  • Recurring complaints become obvious
  • Every theme gets a concrete next action
  • Nothing stays buried in a thread
Gmail ToolSlack ToolNotion Tool
Set it upScriptera

How it works

To connect SendGrid and Pipedrive, you don't need a developer: a ready-made scenario links them in minutes.

  1. Starts when: Manual Trigger: Start VOC Analysis
  2. Then: Set: Initial Parameters
  3. Then: AI Agent: Gather Customer Feedback
  4. Then: AI Chain: Extract Key Signals
  5. Then: AI Chain: Cluster Signals into Topics
  6. Then: AI Agent: Route Topics to Actions
  7. Then: Config: Set LLM for Agents
  8. Then: Config: Set Agent Memory
  9. Then: AI: Structure Feedback Data
  10. Then: Tool: Get Gmail Messages
  11. Then: Tool: Get Pipedrive Notes
  12. Then: Tool: Get Zendesk Tickets
  13. Then: Tool: Search Slack Messages Export to Sheets
  14. Then: AI: Structure Key Signals
  15. Then: AI: Structure Clustered Topics Export to Sheets
  16. Then: Tool: Create Zendesk Ticket
  17. Then: Tool: Send Email Alert
  18. Then: Tool: Create Notion Page

You can launch this SendGrid + Pipedrive integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

Similar scenarios