Handling stalled tickets: answers, reminds and closes on its own

Every day the scenario works stalled tickets: it finds answers in your knowledge base, replies to customers, nudges stale ones and escalates the hard ones to the team.

  • Finds stalled tickets in ClickUp every day
  • Looks for answers in Notion and similar tickets
  • Replies to and closes resolved tickets
  • Escalates the hard ones to the team in botHelp
Notion Tool
Set it up for yourselfScriptera

How it works

To get ClickUp notifications in botHelp, you don't need a developer: a ready-made scenario watches events and sends messages for you.

  1. Starts when: Schedule Trigger
  2. Then: Get List of Unresolved Long Lived Issues
  3. Then: Execute Workflow
  4. Then: OpenAI Chat Model
  5. Then: OpenAI Chat Model1
  6. Then: OpenAI Chat Model3
  7. Then: OpenAI Chat Model4
  8. Then: Get Issue Comments
  9. Then: Join Comments
  10. Then: Simplify Thread For AI
  11. Then: Classify Current Issue State
  12. Then: Customer Satisfaction Agent
  13. Then: Ask For Feedback Message
  14. Then: Close Issue
  15. Then: Add Autoclose Message
  16. Then: Report Unhappy Resolution
  17. Check: Last Message is Not Bot
  18. If yes: Issue Reminder Agent
  19. Then: Send Reminder
  20. Then: KnowledgeBase Agent
  21. Check: Solution Found?
  22. If yes: Reply to Issue
  23. Then: Close Issue2
  24. If no: Notify Slack Channel
  25. Then: Structured Output Parser
  26. Then: Get Issue Metadata
  27. Starts when: Execute Workflow Trigger
  28. Then: Find Simlar Issues
  29. Then: Query KnowledgeBase

You can launch this ClickUp + botHelp integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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