Support email triage: category, priority, a ticket and alerts for the critical ones

The scenario reads incoming support emails, works out the topic and urgency, opens a ticket and separately flags critical cases in the work chat.

  • Urgency is judged by content, not by arrival time
  • Every email becomes a ticket in Stackby
  • Critical cases get their own alert in devino
  • Ordinary tickets don't spam the channel
Set it upScriptera

How it works

To get Gmail notifications in Stackby, you don't need a developer: a ready-made scenario watches events and sends messages for you.

  1. Starts when: Watch for support emails
  2. Then: Extract email fields
  3. Then: Classify ticket with AI
  4. Then: Parse AI classification
  5. Then: Create ticket in Notion
  6. Check: Is critical priority
  7. If yes: Alert team on Slack
  8. If no: Post ticket summary to Slack
  9. Then: Google Gemini

You can launch this Gmail + Stackby integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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