Support tickets sorted by topic — counted and summarized to email

The scenario sorts form tickets by topic with AI, logs them to a sheet, counts them and emails you a summary.

  • Tickets sorted by topic on their own
  • Logged and counted by category
  • A summary delivered to email
  • A clear picture of your requests
Google Sheets
Connect KoBoToolbox and launchScriptera

How it works

To pass leads from KoBoToolbox to smscRu automatically, use a ready-made scenario — no manual copying, no lost leads.

  1. Starts when: Form Trigger
  2. Then: AI Categorization
  3. Then: Extract Category
  4. Then: Store Data
  5. Then: Fetch Support Ticket Data
  6. Then: Increment Counter
  7. Then: Email Ticket Summary
  8. Then: Google Gemini Chat Model

You can launch this KoBoToolbox + smscRu integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

Similar scenarios