Support tickets turned into tracker tasks automatically

The scenario pulls tickets from your CRM, the AI reads topic and tone, and each becomes a task in your tracker with category and priority.

  • The AI does the ticket triage
  • Category and tone set themselves
  • A tracker task is created automatically
  • Nothing gets lost in the flow
HubSpot
Set it up for yourselfScriptera

How it works

Automating Freshworks CRM and HubSpot takes no code: a ready-made scenario does the routine for you.

  1. Starts when: When Executed by Another Workflow
  2. Check: Router
  3. If yes: Sentinel_agent
  4. If no: Profiler_agent
  5. Then: Get many tickets
  6. Then: Search contacts
  7. Then: Set the variables
  8. Then: Orchestrator
  9. Then: generate ticket title
  10. Then: Cateogory Classifier
  11. Then: Create an issue in Jira
  12. Then: OpenAI Chat Model
  13. Then: Sentinel
  14. Then: Profiler
  15. Then: Structured Output Parser
  16. Then: from_crm
  17. Starts when: For testing
  18. Starts when: Set the running interval

You can launch this Freshworks CRM + HubSpot integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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