Tester feedback triage: tickets, knowledge base and a reply to the author

The scenario reads each piece of tester feedback, decides type and severity, files a ticket or a knowledge-base entry, and replies to the author. Unclear cases go to a human.

  • Critical bugs land in Copper in seconds, not days
  • No duplicate feature requests — checked against база знаний
  • Every author gets a reply
  • Unclear cases aren't guessed — a human sees them
WebhookNotion
Set it upScriptera

How it works

To connect Copper and Telegram, you don't need a developer: a ready-made scenario links them in minutes.

  1. Starts when: trigger
  2. Check: data merge
  3. Then: normalize
  4. Then: clean text
  5. Then: AI agent
  6. Then: parsing and validation
  7. Check: manual review
  8. If yes: email code
  9. Then: manual review needed
  10. Then: Send a message
  11. Starts when: Webhook response
  12. If no: route by triage type
  13. If yes: critical bug
  14. Then: engeneering alert
  15. Then: compose reply branch 1
  16. Check: how to contact
  17. If yes: slack tester
  18. If no: tester email
  19. If no: double check
  20. Check: if found
  21. If yes: update notion database
  22. Then: compose reply branch 2
  23. If no: create notion database
  24. If no: Append row in sheet
  25. Then: compose reply branch 3
  26. If no: archive
  27. Then: ask for more information
  28. Then: compose reply branch 4
  29. Then: data mapping

You can launch this Copper + Telegram integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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