Tickets: automatic triage by category and deadline reminders

A ticket from your form lands in the right category with an owner and a deadline, and each day the scenario checks the board and nudges the assignee and the client about anything overdue.

  • The category and owner come from the ticket's text, not from manual triage
  • Deadlines are checked daily — nothing sits forgotten
  • The client gets an update by email before they start getting nervous
  • The assignee gets a messenger ping — or an email if they aren't there
Set this upScriptera

How it works

To get stepik notifications in SendGrid, you don't need a developer: a ready-made scenario watches events and sends messages for you.

  1. Starts when: Incident Form
  2. Then: Get incident definitions
  3. Then: Aggregate for AI parsing
  4. Then: Assign Category
  5. Then: Format for Noco
  6. Then: Insert Incident
  7. Then: Get Unpicked Tasks
  8. Check: Task is not picked up after expected response
  9. If yes: Send email to client
  10. If yes: If there is asignee email
  11. If yes: Send email to asignee
  12. Then: Get Unfinished Tasks
  13. Check: Task is not complete in expected time
  14. If yes: Send email to client1
  15. If no: If there is assignee slack
  16. If yes: Slack to assignee
  17. If no: Send another email to asignee
  18. Then: OpenAI Chat Model1
  19. Then: Structure Output Todoist Ready1
  20. Starts when: When clicking ‘Test workflow’
  21. Starts when: Check status every day

You can launch this stepik + SendGrid integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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