Voice of the customer from every channel: collected, clustered, acted on

The scenario gathers feedback from email, chat and your CRM, finds recurring signals, clusters them by theme, opens tickets and files the conclusions into your knowledge base.

  • Feedback from different tools ends up in one place
  • Similar complaints collapse into one theme — you see what hurts most
  • Important signals open a ticket and trigger a customer reply immediately
  • The conclusions live as a page in Microsoft SQL, not in someone's head
Gmail ToolSlack ToolNotion Tool
Set it upScriptera

How it works

To connect Gmail and Pipedrive, you don't need a developer: a ready-made scenario links them in minutes.

  1. Starts when: Schedule Trigger
  2. Then: Set CSM email
  3. Then: Data agent
  4. Then: Signals agent
  5. Then: Clustering agent
  6. Then: Action agent
  7. Then: Get many messages in Gmail
  8. Then: Simple Memory
  9. Then: Get many notes in Pipedrive
  10. Then: Search for messages in Slack
  11. Then: Structured Output Parser1
  12. Then: Structured Output Parser2
  13. Then: Create a ticket in Zendesk
  14. Then: Send a message in Gmail
  15. Then: Create a database page in Notion
  16. Then: Send a message in Slack
  17. Then: LLM
  18. Starts when: Testing

You can launch this Gmail + Pipedrive integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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