Customer feedback routed by team and mood into your work chat

The scenario pulls feedback from your survey tool, tags sentiment with AI and routes each item to the right team channel.

  • Feedback is pulled from your survey tool automatically
  • AI tags the sentiment of each entry
  • Routed by team and mood to the right channel
  • No feedback lost in a bulk export
Set it up for yourselfScriptera

How it works

To connect mangoOffice and , you don't need a developer: a ready-made scenario links them in minutes.

  1. Starts when: Schedule Trigger
  2. Then: Get Feedback
  3. Then: Split Out
  4. Then: Edit Feedbacks
  5. Then: Change survey ID according Nicereply
  6. Check: Filter
  7. Then: Set Empty Respondent to "Unknown Client"
  8. Then: Change happiness value
  9. Check: Without Comment
  10. If yes: Switch - Type of Team
  11. If yes: Happiness Value
  12. If yes: Send to Support
  13. If no: Send to Team Lead1
  14. If no: Switch - Type of Team1
  15. If yes: Happiness Value2
  16. If yes: Send to Support1
  17. If no: Send to Team Lead

You can launch this integration in Scriptera: describe the task in plain words — the scenario is built, launched and monitored for you.

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